Shipping and Returns
How long does my order take to ship?
Processing & Shipping Policy
Because every souvenir package is custom-designed and personalized, production times vary depending on the size and complexity of your order.
Production Timeline
Basic Orders: 10–15 business days
Standard Orders: 15–20 business days
Deluxe Orders: 20–30 business days
Luxury Orders: 30–45 business days
Large Orders (100+ souvenir packages or large event orders): 60–90 days
Production begins once your order details have been finalized and the required deposit or full payment has been received.
Shipping Timeline
After your order has been completed, shipping times are estimated as follows:
Standard Shipping (U.S.): 3–7 business days
Expedited Shipping: Available upon request for an additional fee.
Local Pickup: Available by appointment (if applicable).
Rush Orders
Rush production may be available depending on our production schedule. Additional rush fees may apply. Please contact us before placing your order to confirm availability.
Important Information
To ensure your order is completed and delivered on time, we recommend placing your order well in advance of your event.
Small events: At least 3–4 weeks before your event.
Medium-sized events: At least 4–6 weeks before your event.
Large events (50+ guests): At least 2–3 months before your event.
Please note that production timelines may vary during peak seasons, holidays, and periods of high order volume. We encourage early booking to guarantee availability.
Do you offer international shipping?
Yes, Contact us for more information
What is your return policy?
Return & Refund Policy
At [Your Business Name], each souvenir package is custom-made and personalized specifically for your event. We take great pride in the quality of our products and carefully inspect every order before it is shipped.
Customized & Personalized Items
Due to the personalized nature of our products, all customized and personalized items are final sale and cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or there is an error on our part.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item(s), please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
Your order number.
Clear photos of the damaged or incorrect item(s).
A brief description of the issue.
Once your claim has been reviewed and approved, we will, at our discretion:
Replace the affected item(s), or
Provide a partial or full refund if a replacement is not possible.
Order Changes & Cancellations
Order changes or cancellations must be requested within 24 hours of placing your order.
After production has begun, cancellations, refunds, or design changes may not be possible.
Customer Approval
Customers are responsible for reviewing and approving all names, dates, spellings, colors, and design proofs before production begins. We are not responsible for errors that were approved by the customer.
Shipping
We are not responsible for shipping delays caused by carriers, severe weather, natural disasters, or other circumstances beyond our control. However, we will gladly assist you in tracking your shipment.
If you have any questions or concerns regarding your order, please contact us. We are committed to providing excellent customer service and will work with you to resolve any issues as quickly as possible.